ChocoTal's is committed to ensuring that your privacy and this policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

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1. Data and Information Collected

When you order or enquire about our products we need to know your name, postal address, e-mail address, telephone number, etc. If you have ordered products for a third party we will need to know their postal address. We gather this information to allow us to process your registration and process any orders you may make. The relevant information is then used by us, our agents and sub-contractors to organise delivery, provide you with statements of account and to communicate with you on any matter relating to your order and the provision of our service. We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual. From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the products and services we provide. We or our agents and sub-contractors may contact you by post, e-mail or telephone to ask you for your feedback and comments on our products and services.

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2. How we use Cookies

It is possible that we may gather information regarding your computer for our services. This collection of data is used for statistical analysis about our website for use by us or our advertisers. Any information shared will not identify who you are, but rather be mathematical data about our visitors and their use on our site. The data does not give out any personal details.

Cookies may be used to gather this general internet data. When used, cookies are downloaded to your computer without prompting. The cookie file is stored on your hard drive, where files are transferred to. This information helps us improve our site and services to you. All computers can block cookies by activating proper browser settings. There is a place to enable you to decline cookies under the options menu. Please note if you decline cookies you may experience limited access to certain areas of our site.

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Our site uses the following cookies:

2.1 PERSISTENT COOKIES (SRVTKN)

These help us improve our site by providing statistics on how our site is being used and measuring errors that might have occurred during your visit. All user data is anonymous. We use this information to make improvements to our site.

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2.2 GOOGLE ANALYTICS

This web analytics service provided by Google Inc. helps us to analyze how users use our site. It counts the number of visitors and tells us things about their behavior's overall, such as typical length of stay on our site or the average number of pages a user views.

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3. Personal Data Storage

Data you provide us with will be stored on secure servers. Any transaction details will be encrypted to provide you safety.

Transmission of data via the internet is never completely secure, thus a guarantee of data sent electronically or transmitted cannot be given. Information offered is therefore at your own risk. We do not use these cookies to gather information to advertise products or services to you.

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4. Your Consent

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to any such changes. This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.

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Generally, cookies may be used to enable us:

• To estimate our audience size and usage pattern.

• To store information about your preferences, and so allow us to customise our site according to your individual interests and provide a more personalised experience to you.

• To speed up your searches.

• To recognise you when you return to our site.

 

5. Contacting Us

We are happy to receive any queries, comments, or requests you may have regarding our Privacy Policy. Feel free to contact us at contact@chocotals.com

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General Terms & Conditions

Please read this carefully. By using this website you agree to the following:

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1. Purchase Contract

1.1 This website is operated by ChocoTal's, which is owned by Anna Rajab Enterprises (hereinafter also referred to as “we”, “us” or “our”). All information given on this website are governed by these Terms and Conditions.

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1.2 We sell goods only to end-user consumers. All goods are sold subject to the condition that they will not be re-sold or otherwise circulated without our prior written consent.

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1.3 We will confirm acceptance of your order. This will either be by a message on the website immediately after you have confirmed your order, or by us sending an e-mail to the email address you have provided to us. We may do both. At this point the purchase contract will be made and we will supply the goods to you in accordance with your order and these Terms and Conditions.

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1.4 You must be 18 years of age or over.

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2. Ingredients in our Products

2.1 Due to processes within our kitchen, all products contain, or may contain trace amounts of NUTS, PEANUTS & SEEDS.

2.2 Only Fresh ingredients are used for production.

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Disclaimer: The content on this site must not be construed as individual health guidance. Consistently seek your physician's advice prior to making any alterations concerning your medical care. We do not claim that use of our products will improve or benefit your health in any way or form.

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3. Warranty and Liability

3.1 Nothing in these Terms and Conditions will restrict our liability for death or personal injury resulting from our negligence; neither will any of these terms restrict any of your statutory rights.

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3.2 We will not be deemed to be in breach of contract or of these Terms and Conditions as a result of any delay in our performance or failure to perform our obligations if that delay or failure to perform is due to any cause or circumstance beyond our reasonable control including, but not limited to, fire, flood and other acts of God, strikes, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war.

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3.3 Our maximum liability arising out of any order for the supply of goods to you under this contract will be limited to the retail price of the goods and delivery contained in that order.

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4. Customer Complaints At ChocoTal's: we are committed to providing an excellent service. If however, we have sent you products that you are not entirely happy with, please contact us with your comments. We need to know where we can improve our service and products and will do all we can to put it right for you. Any comments and customer complaints should be addressed to us via the e-mail address and telephone numbers which are listed on our website on the “Contact Us” page.

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5. Notices Unless otherwise expressly stated in these Terms and Conditions, all notices from you to us must be in writing and sent to us via the email address listed on the “Contact Us” page on our website. All notices from us to you will be displayed on our website from time to time.

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6. Privacy Policy: You acknowledge and agree to be bound by the terms of our privacy policy as stated above.

 

7. General

7.1 If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.

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7.2 All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us.

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7.3 The information contained on this website, and those websites to which there are links, is for general interest only. While care has been taken in its preparation, no responsibility is accepted for any misleading information or errors within this or other websites quoted.

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7.4 All photographs published on this website are the copyright of their respective owners, whose permission should be sought in writing for their use by other parties.

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7.5 The design of this website is copyright of ChocoTal's (ANNA RAJAB ENTERPRISES) and www.chocotals.com. No unauthorized use of its contents is permitted without prior permission of the copyright holders.

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7.6 These Terms and Conditions will be governed by the law of the Sultanate of Oman and the parties submit to the exclusive jurisdiction of the Omani courts in relation to any dispute which may arise between them, in the city of Muscat.

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7.7 These Terms and Conditions, together with our current website information, contact details and privacy policy, set out the whole of our agreement relating to the supply of the products to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms and Conditions or as an authorized representation about the nature or quality of any products offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

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Last updated: May 2023.

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